Shipping Policy

COSTS & DESTINATIONS

Currently, we only provide FREE shipping to the lower 48 states in the US. And we DO NOT ship to PO BOXES or APO.

SHIPPING TIME

Your Matace carpets will arrive in boxes.

In-stock orders generally ship within 2 business days and arrive in 5 to 7 business days. (depending on your U.S. location)

For in-stock orders, we'll provide tracking numbers within 3 business days. A shipping confirmation email will be sent to your inbox once the order has shipped. The carrier will be UPS/FedEx. It may take 3-10 days for your shipment to be scanned by UPS/FedEx. For any third-party shipping, we may not provide any additional shipping information or documentation at the moment. Any delivery dates provided by Matace are estimates.

For pre-orders/backorders, please refer to the shipping date on the product page.

SHIPPING CHANGES

Before shipping

Order Cancellation: If you cancel orders that haven't entered the shipping process yet, there will be no charge or cancellation fee.

Change of Address: No charge/ fee.

Replacements and exchanges: No charge/ fee.

After shipping

Order Cancellation:
If your order is shipped and cannot be modified, you may reject the package and 10% of your order amount will be charged as a cancellation fee.

Change of Address:
If you successfully change your shipping address, 10% of your order amount will be charged as a processing fee. If you fail to change your address, you may refuse the package and 10% of your order amount will be charged as a cancellation fee.

Replacements and exchanges:
If you successfully exchange an item, 10% of your order amount will be charged as a processing fee. If you fail to cancel the item, you may reject the package and 10% of your order amount will be charged as a cancellation fee.