Matace Customer Care & Support

For general Matace customer service inquiries, please allow up to 3 business days for a response. If you need immediate assistance please call the number below. All order modifications, changes, and returns can only be processed by emailing our Customer Care Team. Don't forget to check out our FAQs for answers to our most common questions.

Company Info

Company Name: Kentesh Ltd
Registration Number: 12948235
Company Address: Signature, 15 St. Helens Place, London, England, EC3A 6DQ (this is not a returning address) 

Contact information

WD: 8:00 a.m.–5:00 p.m.
WKD: 9:00 a.m.–6:00 p.m.

Call Us:
(863) 323-6663 EST

Service Mail:
service@mataceinc.com

Contact Form

Helpful Information

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!

Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

180-Day Trial

You can try Matace risk-free for 180 days.

Lifetime Warranty

We guarantee Matace for as long as you own the carpet.

Free Shipping

Your Matace carpet will be delivered free of charge.

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