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FAQs

WHAT DOES MATACE MEAN?

Matace means a smarter choice. If you are no longer willing to put all the extra time and expense into your fixed carpets, Matace removable carpets not only have the softness and comfort of traditional luxurious carpets, but they can also be replaced and cleaned individually, piece by piece. Now, people no longer need expensive carpet cleaning services. Everyone can maintain the elegance of their home in a simpler way.

HOW IS THE REMOVABLE CARPET FIXED AGAINST THE FLOOR? WILL THERE BE ANY RESIDUE LEFT BEHIND?

Matace removable carpet will not stick to your floor. We do not use glue or double-sided tape on the backing. We use polymer materials to fix the carpet on the floor through static friction. Thus, Matace carpet will not damage your floor or leave marks behind. We prefer to call it "suction".

HOW DO I INSTALL MATACE REMOVABLE CARPET?

First, mop your floor and waiting for it to dry. Then you can put the carpet tiles down one by one in any formation you wish. That’s it!

HOW DO I MAKE A TRICKY CUT?

If you are not satisfied with the rectangular installation method, you can also DIY Matace carpet into any shapes you like. Just cut against the corner, then flip the carpet over against the floor, fuzzy side down. Mark your carpet the way you like up against the wall. Use a carpet knife to cut from the back.

WHAT IF I HAVE TROUBLE FIXING THE CARPETS TO MY FLOOR?

Every floor is unique. Some make it easy for carpets to be fixed onto and some make it difficult. It depends on the age of the floor and a number of other variables. Before you start your installation, test one of your carpets on the floor. If it’s having trouble staying fixed, try mopping the floor first.

ARE MATACE CARPETS MADE OF WOOL?

Matace carpets are not made of wool, but Matace never compromises on comfort. Wool is organic, which means it is easy to break down, mold, and fade. Most Matace carpets are made of polyester, like our clothes. For accurate information, please refer to the parameter table in the product details.

DOES THE CARPET I BOUGHT AT MATACEINC.COM INCLUDE FREE SHIPPING?

All orders include free shipping.

HOW LONG WILL IT TAKE TO RECEIVE MY MATACE CARPET AFTER PAYMENT?

Matace will ship your order within 2 business days, and it will arrive in 5 to 7 business days (this may vary depending on shipping address).

IF I DON’T LIKE THE CARPET I RECEIVED, CAN I RETURN IT?

Your satisfaction is our first priority.

If you are unhappy with your purchase, please let us know and contact us via email. If you want to receive a refund, please contact us via service@mataceinc.com, along with the order number and description regarding your issue with the purchase. We only accept returns or exchanges within 30 days of receiving the carpet. We will send a reply email within 24 hours.

Please note that unauthorized returns will not be accepted, and carpets eligible for return should be unworn, unwashed, uncut, and kept in their original condition - with original packaging & tag attached. We have a dedicated return warehouse. Upon confirming with you, we will send the return warehouse information to you via email.

If you return the product without contacting us, we may not be able to help you with refund service.

HOW DO I KNOW HOW MANY CASES (OF CARPETS) TO PURCHASE/DO YOU SUGGEST ANY OVERAGE?

Easy. We'll do the calculating for you. First, measure the space you want to cover. Then, visit our Matace carpet calculator. Enter your dimensions and our calculator will inform you of how many cases to order.

https://mataceinc.com/pages/carpet-calculator

WHAT SIZE ARE MATACE REMOVABLE CARPETS?

Matace currently has 2 specifications of carpet products, 9.84" x 39.37" (25cm x 100cm) and 19.69" x 19.69" (50cm x 50cm).

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