WHAT DOES MATACE MEAN?
HOW IS THE REMOVABLE CARPET FIXED AGAINST THE FLOOR? WILL THERE BE ANY RESIDUE LEFT BEHIND?
HOW DO I INSTALL MATACE REMOVABLE CARPET?
HOW DO I MAKE A TRICKY CUT?
WHAT IF I HAVE TROUBLE FIXING THE CARPETS TO MY FLOOR?
ARE MATACE CARPETS MADE OF WOOL?
DOES THE CARPET I BOUGHT AT MATACEINC.COM INCLUDE FREE SHIPPING?
HOW LONG WILL IT TAKE TO RECEIVE MY MATACE CARPET AFTER PAYMENT?
IF I DON’T LIKE THE CARPET I RECEIVED, CAN I RETURN IT?
Your satisfaction is our first priority.
If you are unhappy with your purchase, please let us know and contact us via email. If you want to receive a refund, please contact us via email@example.com, along with the order number and description regarding your issue with the purchase. We only accept returns or exchanges within 30 days of receiving the carpet. We will send a reply email within 24 hours.
Please note that unauthorized returns will not be accepted, and carpets eligible for return should be unworn, unwashed, uncut, and kept in their original condition - with original packaging & tag attached. We have a dedicated return warehouse. Upon confirming with you, we will send the return warehouse information to you via email.
If you return the product without contacting us, we may not be able to help you with refund service.
HOW DO I KNOW HOW MANY CASES (OF CARPETS) TO PURCHASE/DO YOU SUGGEST ANY OVERAGE?
Easy. We'll do the calculating for you. First, measure the space you want to cover. Then, visit our Matace carpet calculator. Enter your dimensions and our calculator will inform you of how many cases to order.