SHIPPING CHANGES
Before Dispatch:
Order Cancellation: If you cancel an order that hasn't entered the shipping process, no fees or cancellation charges will be applied.
Address Change: Free of charge.
Exchange: Free of charge.
After Dispatch:
Order Cancellation: If your order has been dispatched, you may refuse the package or return it unopened to our warehouse upon receipt. We will only charge the shipping fee that the carrier charges us, and we will provide you with a receipt of this charge. Whether the package is opened and meets the resale standards depends on the processing results after Amazon's warehouse receives the return. Amazon's warehouse typically takes a week to complete a status check of the returned goods.
Address Change: If you successfully change the delivery address, we will charge the address modification fee that the carrier charges us, and we will provide you with a receipt of this fee. If you fail to change the address, you may follow the order cancellation process mentioned above and reorder.
Replacements: If an exchange is caused by the buyer's subjective reasons, we reserve the right to charge the buyer for the shipping loss according to the cancellation and reorder standard. If the exchange is due to Matace's error, such as sending the wrong item or product quality issues, Matace will bear the exchange shipping cost.
