Matace Carpet Warranty Policies

Revision Date: January 1, 2023

COVERAGE OF WARRANTY

LIMITED WARRANTY TERMS

Your new Matace products are covered by a Limited Warranty (the “Warranty”) for the full period of the original owner’s (“you”) ownership and use.

ELIGIBILITY:

This warranty only applies to the original purchaser of the product, from the date of purchase, and is non-transferable. The "original purchaser" refers to the first individual to buy the product either from mataceinc.com or a Matace-approved retailer. Kindly keep your purchase receipt as proof of ownership. If the original purchaser sells or relinquishes ownership of the product, the warranty terminates, and the new owner assumes possession "as is" and "with all faults."

COVERAGE DETAILS:

This warranty applies to products sold by mataceinc.com or Matace’s authorized retailers. Matace ensures that the products are free from the following defects in material and workmanship, beginning from the purchase date. This coverage also applies to replaced or repaired products. For instance, if you have a replaced or repaired carpet, the warranty period starts from the original carpet's purchase date.

COVERED DEFECTS:

For Carpet Tiles & Rugs:
A. Presence of fiber defects on the product surface greater than 0.2 square inches not due to surface indentation caused by sharp objects. Do not intentionally pull or trim product fibers.
B. Noticeable shape defect or abnormal color difference in a single product piece.
C. Any manufacturing defect in the assembly of the product backing.

THE WARRANTY DOES NOT COVER:

A. Any product cut for any reason–cutting voids this warranty;
B. Damage due to environmental causes;
C. Misused, neglected, or accident-damaged product or a product used against the provided instructions;
D. Comfort preferences;
E. Defects due to physical abuse or damage, including burns, cuts, tears, liquid damage, or stains;
F. "As-is", "preconditioned", "reconditioned", "used", "returned", "previously owned" products, or any similar terms indicating that the product isn’t new or of first quality, or previously purchased or used by another consumer.

REMEDY UNDER WARRANTY

In case of a Defect (as defined above), Matace's only obligation, and your only recourse under this Warranty will be:
For removable carpet tiles:
A. In the first year of ownership, we will replace your Matace product with a new one of equal or greater value at no cost to you.
B. From the second year onwards, Matace will replace your product with a new one of equal or greater value, charging you only for transportation costs.
For other products:
We will replace your Matace product with a new one of equal or greater value at no cost to you in the first year of ownership.

CLAIMS & ARBITRATION

YOUR RESPONSIBILITIES:

To be eligible for the warranty, removable carpet tiles or rugs must be used on a solid, firm surface, like hardwood flooring, vinyl flooring, ceramic tiles, stone tiles, vitrified brick, or glass, capable of supporting the weight of the product and user(s). Using these products on uneven surfaces can cause unexpected deformation or wear of the product backing.You must return your defective products and show proof of original purchase. In certain cases, Matace may allow you to provide photographic evidence of the defect instead of returning the products.

HOW TO CLAIM:

WARRANTY LIMITATIONS, DISCLAIMERS, AND LIMITATION OF LIABILITY

This Warranty gives you specific legal rights, and you may also have other rights which vary by state and jurisdiction. As per law, this Warranty and the remedies herein are exclusive and in lieu of all other warranties, remedies, and conditions, whether oral, written, statutory, express or implied. Matace limits the duration of such warranties to the lesser of the duration of this written Warranty, or any maximum duration provided by statute for implied or statutory warranties.Matace's liability is limited to, at its discretion, the repair or replacement services described herein. Matace or its suppliers will not be liable for the procurement of substitute products or any special, incidental, consequential, or indirect damages arising out of or related to Matace products or their use. Matace’s total liability will not exceed the purchase price paid for the product causing such liability.

ARBITRATION

Any dispute between you and Matace arising out of this Warranty will be settled by binding arbitration in San Francisco, CA, following the Commercial Arbitration Rules of the American Arbitration Association ("AAA"). More information about the AAA is available at www.adr.org. Each party will select one arbitrator, and these two arbitrators will select a third arbitrator to serve as the arbitration panel's chair.

GOVERNING LAW

This Warranty will be governed by the laws of the State of California.

WARRANTY POLICIES