Matace Removable Carpet Tiles Warranty Policy

Applicable ProductsMatace Removable Carpet Planks; Matace Removable Carpet Squares

Effective DateJan 1, 2022

WARRANTY COVERAGE

LIMITED WARRANTY TERMS

Your new Matace removable carpet tiles are covered by a Limited Lifetime Warranty (the “Warranty”) for the full period of the original owner’s (“you”) ownership and use.

WHO IS COVERED:

This warranty is valid only for the original purchaser from the original purchase date of the Removable Carpet Tiles and is non-transferable. The “original purchaser,” for the purposes of this Warranty, is the first purchaser of the Removable Carpet Tiles from mataceinc.com or a Matace-authorized retailer. Please retain a copy of your receipt as proof of purchase and owner. If the original purchaser sells or otherwise relinquishes ownership of the removable carpet tiles to another, this Warranty terminates and the subsequent owner accepts the product “as is” and “with all faults.”

WHAT IS WARRANTED:

This Warranty extends to removable carpet tiles sold by mataceinc.com or Matace’s authorized retailers (the “Carpets”). Matace warrants the Carpets in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for the full period of ownership by you and use by you commencing from the time your Carpets is purchased by you. Replaced or repaired Carpets are subject to the same Warranty as the original Carpets. For example, if you obtain a replaced or repaired Carpets the warranty term of the replaced or repaired Carpets begins from the date of purchase of the original Carpets.

THE FOLLOWING DEFECTS ARE COVERED:

A. There are more than 0.1 square inches of fiber defects on the carpet surface that is not associated with an surface indentation which results from sharp objects rubbing against the surface. Please do not attempt to intentionally pull or trim the carpet surface fibers.
B. Obvious shape defect or abnormal color difference on one carpet tile.
C. Any manufacturing defect in the assembly of the carpet backing.

THIS CARPET WARRANTY DOES NOT COVER:

A. Any product that has had the cuted for any reason–cutting the carpet tiles will void this warranty;
B. Any damage due to environmental causes;
C. Any product which has been subject to misuse, neglect, accident or used in violation of instructions;
D. Comfort preference;
E. Defects caused by physical abuse or damage to the structure and/or cover material, including but not limited to: burns, cuts, tears, liquid damage, or stains; and,
F. Carpets sold “as-is”, “preconditioned”, “reconditioned”, “used”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.

WARRANTY REMEDY

In the event of a Defect (as defined above), Matace’s sole liability and your sole remedies under this Warranty will be:
1. For the first 3 years of ownership, we will replace your Matace removable carpet tiles with a brand new Matace removable carpet tiles of equal or greater value at absolutely no charge to you
2. In years 3+ Matace will replace your removable carpet tiles. The only charge you will incur will be a transportation costs of 10% from your original order, which charges will be waived if a Defect is confirmed to exist by Matace.

CLAIMS & ARBITRATION

YOUR RESPONSIBILITIES

In order for this Warranty to apply, the Carpets must be used on a firm, solid-surface, such as hardwood flooring , vinyl flooring, ceramic tiles, stone tiles, vitrified brick, glass that is structurally capable of supporting the weight of the Carpets and user(s) for the entirety of its use. Using removable carpet tiles on uneven surfaces will cause unexpected deformation or wear of the carpet backing.

You must return your Removable Carpet Tiles and show proof of original purchase. In years 3+, You will be responsible for a shipping fee of 10% from your original order. This fee will be waived upon Matace’s confirmation of a Defect in materials or workmanship. At Matace’s option, we may authorize you to provide photo evidence of defect in lieu of retuning the Carpets.

HOW TO MAKE A WARRANTY CLAIM:

Call Us:
(863) 323-6663 EST

Service Mail:
service@mataceinc.com

WARRANTY LIMITATIONS, DISCLAIMERS, AND LIMITATION OF LIABILITY

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, MATACE LIMITS THE DURATION OF SUCH WARRANTIES TO THE SHORTER OF EITHER A) THE DURATION OF THIS WRITTEN WARRANTY, OR B) ANY MAXIMUM DURATION FOR IMPLIED OR STATUTORY WARRANTIES PROVIDED BY STATUTE. SOME STATES DO NOT ALLOW EXCLUSIONS OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
MATACE LIMITS THE REMEDIES FOR SUCH WARRANTIES TO, AT MATACE’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED HEREIN.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL MATACE OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO MATACE CARPETS OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF MATACE HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. MATACE’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE CARPETS GIVING RISE TO SUCH LIABILITY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

ARBITRATION

In the event a dispute arises between you and Matace arising out of this Warranty, such dispute will be determined and settled by binding arbitration between the parties, in accordance with the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). More information about the AAA is located at www.adr.org. Arbitration will take place in San Francisco, CA. The arbitration will not be combined with any other proceeding or arbitration against one of the parties. Each party will designate one arbitrator and the two designated arbitrators will select a third arbitrator, who will serve as the chair of the arbitration panel. If the two arbitrators cannot agree on the third arbitrator, then the AAA will appoint the third arbitrator. The AAA may require information related to your product including purchase information. Barring extraordinary circumstances, the arbitrators will issue their decision within 120 days from the date the third arbitrator is selected by the two designated arbitrators or appointed by the AAA. The arbitrators may extend this time limit for an additional 30 days in the interests of justice. All arbitration proceedings will be closed to the public and confidential and all related records will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award. The decision and the arbitrators’ award will be in writing and will include a statement setting forth the reasons for the disposition of any claim. Any dissenting decision will also be set forth in writing. The arbitrators’ award will be final and binding on the parties, and judgment thereon may be entered in any court of competent jurisdiction.

You must seek arbitration for disputes arising out of this Limited Mattress Warranty prior to exercising any rights or seeking any remedies created by the Title I of the Magnuson-Moss Warranty Act. If you choose to pursue any rights and remedies that are not created by Title I of the Magnuson-Moss Warranty Act, then arbitration is not required by the Magnuson-Moss Warranty Act.

GOVERNING LAW

This Limited Warranty will be governed by the laws of the State of California.